Guitar and Bass Build Gift Card
- Delivery & Returns
We use safe and secure couriers to make sure your item reaches you in the same tip-top condition that it left our workshop.
We use express delivery, so you'll get your parts as quickly as possible, and conveniently. You'll be able to track the delivery to know when to expect it.
We try to ship all in-stock items from our workshop same-day on orders placed before 12.00 noon.
For non-stock and bespoke parts, please note the dispatch times listed on the product pages.
Express delivery is free of charge on all Bodies, Necks and Body blanks for UK orders.
Rates for international orders vary by order and are calculated at checkout, but the following is a guide to our delivery rates:
UK: Bodies, Necks and Body Blanks: Free
UK: Orders comprising only pickups and other small accessories: £4.50 - £7.95
Europe: Bodies, Necks and Body Blanks: from £10
Europe: Pickups and other small accessories: £6.50 - £9.95
USA/Canada: Bodies, Necks and Body Blanks: from £20
USA/Canada: Pickups and other small accessories: £8.50 - £12.95
We have a 14 day returns policy. If you need to return an item please fill out the contact form on the returns page, here.
Please note that we cannot accept back returns if you change your mind on any bespoke item. However if an item is faulty we will of course address that with you.
Q. Where are your bodies and necks made?
All of our bodies, necks, pickups and templates are proudly UK made by our team here in our workshop in Oxfordshire.
Q. Do you post abroad and what are the rates?
Yes, we'll calculate shipping rates at checkout for you, and you can quickly see if we ship to your country, here.
Q.Are all guitar and bass bodies and necks made in house?
Yes, all bodies and necks are made in house by experienced luthiers.
Q. Are we in any way affiliated with Fender?
No we aren't at all.
Q. Do you have a custom service available?
Yes please go to the customised Neck or Body Tab in the main menu and enter your specifications. If you have a requirement that isn't listed, please get in touch and we'll happily put together a bespoke quote for you.
Q. What are your order times for Custom Orders?
We currently have a 30-40 working day lead time on non-lacquered items and 45-60 working days on lacquered items but that depends on the finish. These are estimates and we try our best to get them out quicker than that to you.
Q. Do you have a custom spray shop service?
Yes, we certainly do. Please see the information tab in the main menu for examples of work and prices.